Job Description

About the Role

The Venue Presentation Manager will lead the day-to-day cleaning and presentation operations at Co-op Live, ensuring the venue consistently delivers the highest standards of cleanliness, safety, and customer experience. This role is a key leadership position within the M11 Business Unit and will be responsible for the operational delivery, client relationship management, team leadership, and administration of venue presentation services.

The successful candidate will be a hands-on leader with a strong operational focus, excellent people skills, and a passion for delivering exceptional service in a high-profile, high-footfall venue.

Key ResponsibilitiesOperational Leadership

Oversee the delivery of all cleaning and presentation services across Co-op Live, ensuring the venue is maintained to the highest standards at all times. Plan, schedule, and manage event and non-event cleaning operations, ensuring efficiency and compliance with service level agreements (SLAs). Implement and maintain safe working practices, in line with company and venue policies. Conduct regular site inspections to monitor standards and identify opportunities for improvement.

Client Relationship Management

Act as the primary day-to-day contact for the client, building strong, trust-based relationships. Attend operational and client meetings, providing updates, reports, and solutions to challenges. Proactively seek opportunities to enhance service delivery and customer satisfaction.

People Management

Lead, motivate, and develop a diverse team of cleaning supervisors, operatives, and support staff. Manage recruitment, on boarding, training, and performance reviews for all team members. Foster a positive, inclusive, and high-performance culture aligned with company values.

Administration & Systems

Oversee workforce management and rostering using

Humanforce

. Manage purchasing, invoicing, and cost control using

Enterpryze

. Support HR processes and payroll administration via

Access People

. Ensure all health, safety, and compliance records are up to date in

SafetyCulture

. Prepare and submit regular operational and financial reports.

Financial & Resource Management

Manage budgets, control costs, and optimise resource allocation without compromising quality. Track labour costs, overtime, and consumable usage, ensuring expenditure remains within agreed parameters.

Health & Safety

Ensure full compliance with health, safety, and environmental regulations. Conduct risk assessments, incident investigations, and toolbox talks. Promote a safety-first culture among all team members.

Skills, Experience & Attributes

Essential:

Proven experience in managing cleaning, facilities, or venue presentation operations in a high-footfall, public-facing environment. Strong leadership skills with the ability to manage, motivate, and develop large, diverse teams. Excellent client relationship management and communication skills. Strong organisational skills and ability to manage multiple priorities in a fast-paced environment. Financial acumen with experience managing budgets and cost controls. Commitment to delivering exceptional customer service and maintaining high standards.

Flexibility to work varied hours, including evenings, weekends, and bank holidays, in line with the operational needs of the venue.

Desirable:

Experience in an arena, stadium, or large event venue environment. Experience using operational systems such as Humanforce, Enterpryze, Access People, and SafetyCulture (or equivalent). IOSH Managing Safely or equivalent health & safety qualification. Knowledge of sustainable cleaning practices and products.
Job Types: Full-time, Permanent

Pay: 47,000.00-49,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Health & wellbeing programme Private dental insurance Private medical insurance Sick pay Store discount
Experience:

Customer Service: 3 years (required) Management: 3 years (required) Cleaning: 10 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person