Job Description

We are looking for an experienced Venue Sourcing Account Manager to join our growing Venue Finding team. Based in our Broome office in the West Midlands, you will be sourcing venues for a variety of clients, developing client relationships and will thrive in a fast paced, busy environment. You will have a love of venues and all things travel, good knowledge of UK and International venues, strong organisational skills, be capable of working on your own initiative and be an excellent communicator.

Key Responsibilities

Brief Taking

- understand the client requirements to fulfil the brief. Ability to listen intently to be able to propose suitable venues and destinations to match the brief. Clear verbal and written communication to venues ensuring all aspects of brief is understood to meet the client requirements. Ensure all briefs are entered onto The Hive / BookIt systems accurately.

Venue Finding

- research suitable venues and destinations to fulfil the brief and that work well with the different client brands

Meeting Teams & Top Banana Financial Targets

- ensure financial targets are met through maximising and negotiating best commission terms from venues

Negotiating

- negotiate with venues to ensure that clients are presented with cost effective solutions

Proposal Writing

- produce creative and accurate proposals within the agreed service levels. Accurate, detailed and researched information obtained to ensure that the presentation is comprehensive and in line with the brief and must be available to view through The Hive as main tool but ability to use other methods if required

Proposal Generation and Checking

- accurate checking and delivery of client friendly proposals within timescales required

Client Liaison

- attend client site visits on your own or with senior production staff. Build long lasting relationships and prepare account plans for 3 main clients each year to grow business. Clear effective verbal and written communication maintained at all times.

Pitching

- help to pull together venues pitches and be part of the pitch team where required

Client Relationship Development

- use exceptional interpersonal skills to quickly build rapport with existing and new clients to grow the accounts and be able to communicate with people at all levels.

Assessing New Business

- qualify new business opportunities, ensuring they meet the business criteria

Venue & Destination Knowledge

- constantly look to expand and enhance knowledge of venues and destinations

Time Management

- ability to work with multiple clients and prioritise tasks. Ensure that all tasks are completed according to agreed SLA. Prioritise call activity in order of importance.

Process adherence

- in line with ISO 9001. Adhere to all ISO 9001 processes that are involved with the project from inception to completion.

Time Management

- ability to work on multiple projects and prioritise tasks. Ensure that all tasks are completed according to agreed SLA. Prioritise briefs in order of importance

Proactive self and professional development

Line Management

- line management of venue sourcing executive including appraisal

Requirements:

Previous experience of venue finding, ideally 3 years in a venue finding team in an agency environment Experience of working with venue finding systems

Skills/Abilities:

Excellent communication (both oral and written and excellent interpersonal skills) Ability to be proactive and use your initiative Excellent attention to detail Excellent IT skills (Word, Excel, Outlook, PowerPoint) Ability to prioritise responsibilities under pressure and deliver to deadlines Excellent time management and organisational skills Financial acumen Negotiation Skills Ability to see projects through Autonomous - taking ownership and responsibility Ability to remain calm under pressure Flexible - ability to adapt in the moment and responsive to change Ability to work in a team
Job Types: Full-time, Permanent

Additional pay:

Bonus scheme
Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Work from home
Work Location: In person