Job Description

We are looking for enthusiastic customer-focused individuals to join our Social Enterprise Team.

This role involves working across the different venues within our team, including in our bars, cafes and event spaces (to learn more about our venues, click here).

You'll be key in helping us to deliver excellent customer service, support student events and contribute to creating a welcoming and vibrant environment for all students and guests.

Note: This role is offered on a zero-hour contract, however, there is potential to offer regular hours Monday to Friday depending on operational needs.

About you:

The ideal candidate will demonstrate a genuine passion for delivering exceptional customer service and be adaptable, dependable, and confident working in a dynamic, fast-paced environment.

They will possess excellent communication skills and a collaborative approach to teamwork, while showing versatility by working across a variety of venues and responsibilities with professionalism.

Previous experience in hospitality or customer service is desirable, but not essential, as full training will be provided.

About us:

We are the University of Southampton Students' Union (SUSU). Independent from the University, we're run by students, for students and our vision is that every student loves their time at Southampton.

As an employer, we offer a range of benefits:

- Discounted bus passes (UniLink and Blue Star)

- Defined contributions pension scheme (eligibility criteria apply)

- Free access to LinkedIn Learning

- Employee Assistance Programme

Apply Now:

You can easily apply using your CV and covering letter by clicking on 'Apply Now'.

Please highlight any relevant customer service or hospitality experience in your cover letter.

If you have any questions ahead of applying, please contact Frankie Puchades, Venues Manager by emailing F.Puchades@soton.ac.uk .

Closing Date:

10am Monday 8 September

Interview Date:

16 September 2025

To know before applying:

Regretfully, SUSU is not a sponsoring organisation and is therefore unable to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters

Job Types: Full-time, Permanent

Pay: 13.16 per hour

Benefits:

Cycle to work scheme Health & wellbeing programme
Work Location: In person