Job Description

We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets, on a part-time basis.

Before we delve into the nitty gritty, here is what we offer you:

The starting salary for this part-time role is

19,047.60 per annum.

This is an onsite role at our central office in Woodford (Essex), involving a rota of 6 hours per day Monday to Friday, with shift times including 8am-2pm, 9am-3pm and 11am-5pm.

A little snippet of the benefits you will receive:

6.6 weeks annual leave including bank holidays (pro rata) Paid lunch breaks (where applicable) Generous colleague discounts The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

About the role

Our call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.

Your duties include but are not limited to:

Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately. Dealing with enquiries and appointment requests through our online chat system. Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling. Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations. Issue invoices to clients as necessary. Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients. Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care. Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.

We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.

Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.

If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at rstanton@goddardvetgroup.co.uk for any other queries or to simply arrange a call and have a chat about other opportunities!