Job Description

Do you want a job that's far more than "just reception"? Something fast-paced, varied, and deeply rewarding? If you thrive under pressure, care about doing things well and love being part of a team that takes cleanliness and client care seriously --

Jack's Vets

wants you.

At Jack's Vets,

our dedication goes beyond the examination room. We are committed to delivering exceptional care for our clients and their pets, and we understand the importance of maintaining a balanced work life. We foster a supportive, positive environment where our team members excel in their roles and create a welcoming atmosphere for clients and colleagues alike.

What You'll Be Doing

As our Reception Service Coordinator, you'll be a vital part of keeping our practice running smoothly. Your day won't be predictable -- in the best way.

You'll manage client bookings, calls, walk-ins, and follow-ups, often juggling multiple requests at once. You'll guide clients with empathy and clarity, helping them understand services, fees, and care options. Behind the scenes: finance/admin tasks, managing patient info, billing, paperwork, and working with other teams. Cleanliness and upkeep are non-negotiable: you'll help keep reception, waiting areas, consult rooms, and shared spaces spotless. You'll problem solve, adapt quickly, and support both clients and colleagues when things get busy.

What We're Looking For

Someone who:

Is highly organised, observant, and can handle many tasks without losing track. Communicates well -- phone, face-to-face, email; clear, calm, professional. Keeps calm under pressure, staying efficient without letting problems build up. Takes pride in high standards -- neat appearance, orderly spaces, attention to detail. Is proactive, willing to pitch in wherever needed, and excited by variety in daily work. Has some admin or customer service experience; veterinary or medical background is a bonus but not essential.

Why You'll Love Working at Jack's Vets

We're not just another vet practice. Here's what makes us stand out:

Genuine variety & challenge.

No two days are the same -- whether it's managing admin, helping a worried pet owner, or keeping everything running like clockwork under pressure.

Growth & mentorship.

We'll give you full training, a dedicated mentor, and chances to develop your skills & oppertunities.

High standards matter.

We believe in doing work well, from client care to cleanliness. You'll be part of a team that doesn't cut corners.

A genuinely friendly team.

Every member of staff is professional, approachable, and enjoys their work -- we take pride in being a practice where people truly like working together.and have a great time, but we also expect dedication. We'll back you up.
We're excited to welcome passionate individuals to our team. If your skills, experience, and vision align with the role of Reception Service Coordinator at Jack's Vets, please apply! For more information, don't hesitate to reach out.

Please note: Only applicants who complete the pre-screening questions will be considered. The

Job Types: Full-time, Part-time, Permanent

Pay: 12.50 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee discount Flexitime
Application question(s):

What inspiring you to pursue a career in a pet-centered environment What's most satisfying after completing a successful project?
Work Location: In person