Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Customer Care Assistant


Salary:

21,

550p/a


Location: Maven Veterinary Care


Job Type: Permanent


Hours: 31.88 average hours per week, includes 1 in 8 Saturdays and Sundays with time in lieu plus 1 in 8 Saturdays


We are a multiple award winning primary care practice for small animals located in North Cheam, London. Being accredited with a gold cat-friendly clinic award, RCVS Hospital accreditation and 5 Outstanding RCVS Awards, we thrive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to looking after them and keeping them healthy.

Your role and responsibilities

We have an exciting opportunity for a Customer Care Assistant to join the team. We are a friendly team who enjoy a close relationship with our clients. We are dedicated to excellent customer care, which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible.


Applicants should have at least 1 years experience in a customer service role. Experience within a Veterinary business would be an advantage.


Required Qualifications: Minimum requirements GCSE in English and Maths.


The successful candidate will be welcoming and friendly, confident in working in a busy fast-paced environment, have the ability to manage their workload efficiently and accurately and have good IT skills. They are calm, attentive and always focused on the clients' needs, providing guidance by keeping fully up-to-speed with the practice services and any additional services available.


An interest and ease in working around animals is essential though the role does not include directly working with animals. Enthusiasm and passion to deliver a first class service and continually exceed the expectations of our customers is a key priority.


The main responsibilities, but limited to:

Initial client contact - answering incoming phone calls, greeting clients at the front desk Managing the diary - Booking appointments for consultations and surgery Processing client requests such as orders, repeat prescriptions and insurance claims Managing incoming emails Taking payments and managing daily cashing up processes Ensuring the reception area is always clean, tidy and welcoming

The environment is fast-paced and the workload varies from day to day.


The shifts from Monday to Friday are varied for this role and include 7.30am to 1.30pm, 8am to 2pm, 1.30pm to 7.30pm, 2pm to 8.30pm and 2pm to 8pm. These are set at least one month in advance


The weekends are equally shared in a 1 in 8 rotation; the shifts worked on the weekend are:

Full weekend; Saturday 9am to 4.30pm and Sunday 10am to 2.30pm, with time in lieu given the following week. Saturday only shifts, the hours worked are 9am to 4pm.

If you are interested in this role, we would love to hear from you. A detailed is available on request and informal enquires can be sent to Fabiana Cadoni at fabiana.cadoni@mavenvets.co.uk

Benefits:

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk