We are seeking a compassionate and organised Veterinary Receptionist to join our dedicated team to cover Maternity leave. The ideal candidate will serve as the first point of contact for clients and their pets, providing exceptional customer service while managing the administrative tasks of our veterinary practice. This role requires a passion for animal care and an ability to thrive in a fast-paced environment.
Duties
Greet clients and their pets warmly upon arrival, ensuring a welcoming atmosphere.
Schedule appointments and manage the clinic's calendar efficiently.
Answer phone calls and respond to inquiries regarding services, treatments, and pet care.
Maintain accurate patient records, including medical histories and laboratory results.
Process payments and manage billing inquiries with attention to detail.
Assist veterinary staff with administrative tasks as needed, including preparing examination rooms.
Provide information about preventative care, vaccinations, and other services offered by the clinic.
Ensure the reception area is clean, organised, and stocked with necessary supplies.
Qualifications
Previous experience in a veterinary setting is highly desirable.
Strong communication skills with a friendly and approachable demeanour.
Exceptional organisational skills and attention to detail.
Ability to multitask effectively in a busy environment while maintaining professionalism.
Proficiency in using computer systems for scheduling and record management.
A genuine love for animals and commitment to providing high-quality customer service.
If you are passionate about animal welfare and possess the skills necessary to excel in this role, we invite you to apply for the position of Veterinary Receptionist.
The hours advertisement are 35 and will be worked over 4 days. Two of these days will be long days 9am-7pm (Tuesday & Thursday). One in Four Saturdays 9.30am-1pm (3.5 hours) The remaining hours will be split over Monday & Friday.
We would like candidates to be flexible to cover holidays and sickness, when possible.