Job Description

An exciting opportunity has arisen for a friendly and enthusiastic Veterinary Receptionist to join our team, across our 3 branches. This is a busy and demanding role in which you will be required to welcome our clients and their pets to the surgery, deal with enquiries both on the telephone and face to face, take payments, use, and update our electronic diary system, handle medication and carry out varied admin tasks.

Join a team you are proud to be a part of



Currently, our team consists of 9 Veterinary Surgeons supported by 12 Registered Veterinary Nurses, 1 Student Veterinary Nurse, 1 Kennel Assistant, a Client Care Manager and a supportive front-of-house team.



The perfect fit



The successful candidate will ideally need to have experience within the veterinary profession or a similar customer care role with a passion for animals and excellent customer service skills as well as computer literacy and being able to cope well under pressure.

This is a multi-site role, so you will be working across our three branches, Ashford, Hythe and New Romney. A driving licence and car is essential.

Working pattern



Our full-time position is for 40 hours a week on a four-week rota, which will include one Saturday in 4. Hours will range between Monday-Friday 8 am and 8 pm. We also require flexibility to cover other days for holiday & sickness cover.


In addition to a competitive salary, you will benefit from6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 25,484.71 DOE