Job Description

Do you have a passion for excellent customer service and most importantly LOVE cats? Rowe Veterinary Group's cat clinic are looking for a receptionist to join our small and friendly practice in Brimsham.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.



Your duties



Greeting our clients and their pets in a professional and courteous manner Booking, cancelling and changing appointments Dealing with queries by phone, email and face to face promptly and professionally Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance Dispensing medications/prescriptions Taking payments, cashing up and all other general admin and reception duties


Our ideal person



The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.



Minimum of 1 year office-based experience Good level of education (min 5 GCSE Grade C+) upwards Reliable with excellent time management skills Professional and caring telephone manner Strong communication and interpersonal skills Excellent customer service skills Good working knowledge of MS Office Good numeracy and literacy skills High attention to detail


Your shift pattern



You will work 5.5 hour shifts Monday - Thursday on either the morning or evening shift - 8 am - 1:30 pm or 1:30 pm - 7 pm. You will also be required to work a 1:4 weekend day (of 8 hours) at our main Bradley Stoke hospital

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 15,290.80 DOE