Job Description

Veterinary Receptionist
Rowe Veterinary Group, Bradley Stoke, Bristol, South West
Discipline: Non-clinical Support
Part Time
Up to 15,928

Rowe Veterinary Group are looking for 3 dedicated individuals join us as Receptionists at our busy Bradley stoke veterinary hospital sites. As a valued member of the reception team, you will be the first point of contact for pets and their owners. The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.
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Your duties

Greeting our clients and their pets in a professional and courteous manner Booking, cancelling and changing appointments Dealing with queries by phone, email and face to face promptly and professionally Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance Dispensing medications/prescriptions Taking payments, cashing up and all other general admin and reception duties

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More about us

Rowe Vet Group (part of IVC Evidensia) is based in the South West, with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence and providing a patient-appropriate, compassionate service for our clients. You will join a well-established team of over 30 Veterinary Surgeons across the group, a strong, experienced nursing team, and a fantastic support team.
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The rota

We are looking for three fantastic people to join our team and have three options for shift patterns. Please in your application express which rota pattern you are applying for from the below:

Rota 1
20 Hours - Monday, Wednesday, Thursday, Friday 4 pm - 8 pm, Tuesday OFF, 2:4 Saturdays 8 am - 5 pm, Sunday OFF.

Rota 2
25 Hours - Monday 2 pm - 7 pm, Tuesday OFF, Wednesday, Thursday 7:30 am - 1:30 pm, Friday 4 pm - 8 pm, 1:4 Saturdays 8 am - 5 pm, Sunday OFF.

Rota 3
25 Hours - Monday 8 am - 1 pm, Tuesday, Wednesday, Friday 1 pm - 7 pm, Thursday OFF, 1:4 Saturdays 8 am - 5 pm, Sunday OFF.
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In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Rowe Veterinary Group, Bradley Stoke
Bradley House, Ferndene, Bradley Stoke, Bristol, BS32 9DT, United Kingdom

Animals treated

Dogs, cats & small pets
Exotic Friendly