Job Description

We are looking for a friendly and approachable Veterinary Receptionist to join our team at Animal House Vets.
The ideal candidate will have a passion for animals and experience in customer service and administrative tasks. We are looking for someone with excellent communication skills, both verbal and written, strong organizational skills and attention to detail, the ability to multitask in a fast-paced environment, proficiency in computer skills, including Microsoft Office Suite and experience in customer service and administration

Duties will include:

General reception duties so greeting clients and their pets as they arrive at the clinic, verifying their information and then booking them in onto the system, answering phone calls and scheduling appointments, updating patient records and ensuring accuracy of information, dispensing medications, processing payments and maintain accurate financial records, maintain cleanliness of reception area and exam rooms

Extra administration roles may include: banking, paying off online and BACS payments, processing / chasing debt, assisting with insurance, and dealing with client enquiries/complaints.

There will also be the need to work very closely with the leadership team to ensure procedures/processes are being adhered to in regards to promoting preventative healthcare both with other team members and with the use of reports.

About our team



Our greatest strength is our staff. Our experienced team of veterinary surgeons is supported by a dedicated team of qualified and trainee veterinary nurses and we all pride ourselves on providing the highest possible levels of patient care.

Your shift pattern

Will are ideally looking for someone working full time 39.75 hours per week. The shift pattern is 4 days per week, 8 am - 6:30 pm. The hours include working 1 in 4 Saturdays, and this could be at any of our 4 branches, so a car driver is preferable and also being able to work as part of the team or under your own initiative is a must.

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 12.25 p/h