Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Veterinary Receptionist

Salary:

12.33

per hour

Location:

Village Vet

(

Milton, Longstanton, Cottenham, Royston and Whittlesford)

Job Type: Part-time

Hours:

On average this is 35 hours per week worked out over a 4 week period; however due to the nature of the role you may work shorter hours one week and longer the next.

Village Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices!


This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service.


We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Your role and responsibilities

You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times. Manage and deal with appointment bookings in a professional and efficient manner Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service Support the business with a range of administrative duties Have a high level of attention to detail Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard Show awareness of financial control within the practice and follow up with clients for outstanding payments

Essential Skills, knowledge and Experience

Experience dealing with customers in a customer facing role. Previous veterinary experience is desirable but not essential. A proactive, positive attitude Adapt well to learning a new system if no previous experience Excellent communication skills, both verbal and written Highly motivated to provide excellent service to clients and the practice Works well within a team and be a positive member of the team Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace Professional approach to work Excellent administration, organisational and time management skills with excellent attention to detail Excellent IT skills - Microsoft (Outlook, Word and Excel).

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.


Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk