Job Description

Summerhill Vet Group have a fantastic opportunity for a Veterinary Receptionist to join their busy team at their Dr Doolittle's branch in Whitchurch.



We are looking for someone with strong communication skills who has a positive can-do attitude and enjoys working as part of a team who value and support each other whilst ensuring a positive experience for both pets and their owners.

Our focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.


More about us

We are a busy small animal practice seeing a large diverse caseload. We have top-of-the-range facilities including an ultrasound machine, endoscope, dental radiography and Idexx in-house lab equipment. Our team consists of 6 vets with a mix of full and part-time, working alongside our large nursing team.



The perfect fitYou are the friendly and welcoming face for the client and their pets when they arrive at the practice. You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive, and always focus on the clients' needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.


Your shift pattern



You will work 39 hours per week, working between 8 am - 7 pm Monday - Friday on a rota basis, with no OOH or weekends.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Up to 24,761.88 DOE