Job Description

The Job Role

We have a fabulous opportunity for an enthusiastic and confident Receptionist to come and join our lovely team of qualified and trainee nurses, 3 vets and full support staff. The practice is well established and busy and would be ideal for someone with excellent Customer Service and interpersonal skills, who is proud to provide the very best treatment and care to our clients and patients. Each day will be interesting and varied and you will be fully supported by our team, who will be happy to help you along the way.

Who we are and what we can offer

We are a small animal practice based in Chester and one of the few left who are still independently owned, which makes us stand out from the crowd we think. Our close knit, friendly team of veterinary professionals, we are dedicated to delivering exceptional veterinary care day in, day out. What makes us different is that we value and support our staff along the way, are a genuinely dedicated and caring team with a great sense of humour and a happy disposition while we work.

Duties include (but are not limited to)

Open up and closing down of the surgery

Greeting clients in a welcoming and professional manner

Reception duties- answering phones, making appointments, taking payments, checking in clients and dealing with queries.

Booking in Operations

Taking food and medication orders

Sending booster recalls to clients

Administration of Pet Discount Scheme and GDPR

Aged Debtors

Review and actioning emails

Relaying complex messages from clients to vets/ members of staff

Cashing up & balancing of monies

Stock control and placing stock orders

Stationary order

Administration & filing

Sending Thank You cards and welcome packs to clients

Holiday and sickness cover

Please note this position includes working every other Saturday 9.00am - 1.00 pm.

What you will need

A Minimum of 1 years experience of reception is required- Veterinary would be an advantage but is not essential. Candidates must be able to multi task, possess excellent customer service skills, have cash handling/balancing experience and be able to work well under pressure. You must enjoy working with animals and be able to work unsupervised as well as part of a team. GCSE Maths and English at level 4/C are required.

Benefits of working with us

We offer 5 weeks holiday PLUS Bank holidays a year, holiday loyalty scheme after 4 years, enhanced sick pay scheme, discounted medication & pet food, Pension, free on site parking. We are an Equal opportunities employer. We value our employees mental health and we are dedicated to protecting their physical and mental health.

The position is Full- Part time (30-37.5 hours a week) and permanent

.

Benefits include 5.6 weeks holidays a year, plus holiday loyalty scheme after 4 years service, pension, plus many other benefits.

If you would like to come and work for us, please email your CV and covering letter to June Mollart Evans, Practice Manager at Barnhouse Vets at the link below. Please explain why you feel you would be a good fit with the job description in the covering letter. Closing date is 30th November 2025 but we may close and interview earlier if we receive a large response. Please see our website www.barnhousevets.co.uk for further information

Job Types: Full-time, Part-time, Permanent

Pay: 12.21-13.00 per hour

Expected hours: 30 - 37.5 per week

Benefits:

Additional leave Bereavement leave Company pension Employee discount Free parking On-site parking Sick pay
Education:

GCSE or equivalent (required)
Experience:

Reception: 1 year (required)
Work Location: In person