Job Description

We are seeking a reliable and professional Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organizational skills, be proficient in office tasks, and possess strong communication skills. You will be expected to work across out Crowborough and Tunbridge Wells practices.

Your day-to-dayEnsure all visitors are greeted professionally and courteously. Prioritize answering phone calls to address client inquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on inquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote Pet Healthcare Plans and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.


Administrative duties include booking, changing, or cancelling appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, dispense medications, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail, and prepare consent forms for surgeries.



Join a team you are proud to be a part of

At Well House Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, compromising of 4 Veterinary Surgeons (1 who is a certificate holder for orthopaedics), 4 Registered Veterinary Nurses, and 3 Receptionists.

Your shift pattern



The role compromises 40 hours per week over a variety of shifts between 8 am - 7 pm, over either 4/5 days if looking for full-time, however, we are happy to hear from part-time applicants also. You will also be required to work 1:4 Saturday between 8 am - 5 pm, with TOIL.

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.