We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. This role is essential in providing excellent customer service and support to pet owners while ensuring the smooth operation of our veterinary practice. The ideal candidate will have a passion for animal care, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.
This position will be based across two of our practices -
three days per week at our Dunscroft practice
and
one day per week at our new Epworth practice
, which is due to open in the new year.
Responsibilities
Greet clients and their pets with warmth and professionalism, creating a welcoming atmosphere.
Schedule appointments, manage the calendar, and confirm bookings with clients.
Answer phone calls and respond to inquiries regarding services and treatments.
Maintain accurate patient records and ensure all information is up-to-date in the system.
Process payments and handle financial transactions efficiently.
Assist veterinary staff with administrative tasks as needed, including filing and laboratory preparation.
Ensure the reception area is clean, organised, and stocked with necessary supplies.
Provide support during emergencies by coordinating communication between clients and veterinary staff.
Requirements
Previous experience as a receptionist or in a customer service role is preferred but not essential.
Excellent verbal and written communication skills, with a friendly and approachable demeanour.
Strong organisational skills with the ability to multitask effectively under pressure.
Proficiency in using computer systems for scheduling and record management.
A genuine love for animals and commitment to providing high-quality service to clients. If you are passionate about animal welfare and possess the skills necessary for this vital role within our team, we encourage you to apply for the position of Veterinary Receptionist.
Job Type: Full-time
Pay: 25,369.80 per year
Work Location: In person
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