Job Description

Do you have a passion for animals and client care?

We are looking for a friendly and enthusiastic veterinary receptionist to join our team. You are our clients first point of contact, it is important that they are made to feel welcome and comfortable when they arrive in the practice. Our reception teams, greet clients and their pets, take calls and handle financial transactions. You will also be responsible for challenging administration duties such as dealing with insurance queries, pet health club queries, emails and debt administration. We are an extremely busy practice and the working environment is fast paced and requires excellent multi tasking skills. Veterinary reception is a very rewarding role however it is not always an easy role. Customer service in this environment can be challenging. A calm and sympathetic approach is important to us.

You will be working along side an experienced and supportive team of vets, nurses and receptionists. Training can be given for this role however veterinary receptionist experience is preferred and customer service experience is essential for this role.

The role will be based between our Dundonald and Saltcoats branches, working 30 hours per week. A share of the weekend rota is also included. The role will involve some animal handling, full training will be given. A full clean, manual driving licence is required for transportation of patients using the practice vehicle. An immediate start is possible.

We recognise the hard work our team put in and offer benefits such as 50% staff discount on veterinary treatment, discount on pet food, a paid birthday day off, CPD/training, focus on employee well-being, and many other benefits.

If you are passionate about providing exceptional care to animals and their owners, we would love to hear from you. Please submit your CV and cover letter detailing your relevant experience.

Hours of work are;

Monday 8.30-7.30pm

Tuesday 8.30-1.30pm

Wednesday - 8.30-7.30pm

Friday - 2.30-7.30pm

Weekends are 1 in 8, Saturday 8.15-4.30pm and Sunday 9.45-4.30pm

Job Type: Part-time

Pay: 12.25 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free flu jabs On-site parking Sick pay Store discount
Schedule:

10 hour shift
Experience:

Veterinary Receptionist: 1 year (preferred) Customer Service: 1 year (required)
Work Location: In person

Application deadline: 07/05/2025