Job Description

An exciting opportunity has arisen for a friendly and enthusiastic Veterinary Receptionist to join our team. This is a busy and demanding role, as a key point of contact for our clients, you'll help ensure every visit runs smoothly and every owner feels welcomed and reassured. If you are looking to join a busy practice where no two days are the same, this role is perfect for you! Key ResponsibilitiesGreeting and assisting clients and their pets with warmth and professionalism Deal with phone and email enquiries efficiently Handle payments and medication Managing appointments and administrative tasks accurately Supporting the clinical team with day-to-day coordination Helping maintain a smooth flow throughout the practice


Why join us?



Hook Vets is a thriving practice which has gone through exciting expansion over the last 2 years and has even more plans for future development. The practice is in a small town in Hampshire with excellent road and rail links. We are situated within a 5-minute drive of the M3, J5, and a 3-minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central. We have a very loyal client base, with over 70% in our pet health club.

Your shift pattern

This is a full-time role working 40 hours per week, covering a variety of shifts. You will also be included in the 1:4 Saturday morning rota.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Up to 25,944 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.