We are seeking an enthusiastic, organised and compassionate Veterinary Receptionist to join our team. Hours are Monday-Friday 8 am -2 pm or 1 pm - 7pm (alternating weekly on a 30 hour contract) with one in five Saturdays from 8.45 am - 12.00 pm. Flexibility is a must for reception holiday and branch surgery cover.
The ideal candidate will be the first point of contact for pet owners, providing exceptional customer service while managing the administrative tasks of a busy veterinary practice. This role requires strong communication skills, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
Greet clients and their pets warmly upon arrival, ensuring a positive first impression.
Manage appointment scheduling and confirmations, ensuring efficient use of the veterinary team's time.
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care.
Maintain accurate patient records and manage laboratory results as needed.
Process payments and handle financial transactions with accuracy.
Order medicines and complete daily stock reviews and annual stock take.
Provide support to veterinary staff as required, including preparing examination rooms and assisting with patient flow.
Uphold cleanliness and organisation within the reception area to create a welcoming environment for clients and their pets.
Skills
Previous experience in a veterinary or animal care setting, reception experience, is required.
Strong organisational skills with attention to detail to manage multiple tasks efficiently.
Excellent verbal communication skills to interact effectively with clients and team members.
Ability to handle sensitive situations with empathy and professionalism.
Proficient in using computer systems for scheduling, record keeping, and financial transactions.
A genuine passion and commitment to providing outstanding client service.
If you would like to apply for this position, please include a cover letter with your CV to detail why you are applying for this role.
Job Types: Full-time, Part-time
Pay: From 12.21 per hour
Expected hours: 30 per week
Benefits:
Company pension
Employee discount
Schedule:
Monday to Friday
Weekend availability
Application question(s):
Are you located within a 15 mile radius of practice
Experience:
Reception (Medical preferred): 1 year (required)
Work authorisation:
United Kingdom (required)
Location:
Ilminster TA19 0BQ (preferred)
Work Location: In person