Job Description

Job Summary

We are seeking an enthusiastic, organised and compassionate Veterinary Receptionist to join our team at our Ilminster branch, whilst occasionally helping at our Chard and South Petherton branch surgeries. This position is being re-advertised due to un-forseen circumstances. Hours are Monday-Friday , alternating weekly shifts from 8 am - 2 pm one week, and then 2pm- 7 pm the following week. The role will require a full day on a Wednesday, with one in 4 / 5 weekend Saturday cover at our Ilminster branch from 8.45 - 12.00.

Flexibility is key for this position in order to cover holidays and sickness.

The ideal candidate will be the first point of contact for pet owners, providing exceptional customer service while managing the administrative tasks of the busy Ilminster surgery. The applicant should be a self-motivated person, a great multi-tasker and has the ability to work independently on occasions and also part of a close team.

Responsibilities

Greet clients and their pets warmly upon arrival, ensuring a positive first impression. Manage appointment scheduling and confirmations Answer phone calls and respond to enquiries regarding services, treatments, and general pet care. Maintain accurate patient records, process registrations etc Process payments and handle financial transactions with accuracy. Order medicines and complete daily stock reviews and annual stock take. Provide support to veterinary staff as required, including preparing examination rooms Uphold cleanliness and organisation within the reception area to create a welcoming environment for clients and their pets. Complete registrations of new patients, upload histories etc

Skills

Previous experience in a veterinary or animal care setting, reception experience, is preferred. Strong organisational skills with attention to detail Excellent verbal communication skills to interact effectively with clients and team members. Ability to handle sensitive situations with empathy and professionalism. Proficient in using computer systems for scheduling, record keeping, and financial transactions. A genuine passion and commitment to providing outstanding client service.
If you would like to apply for this position, please

include a cover letter

with your CV to detail why you are applying for this role and what skills you have that apply to the position.

Please be aware that due to numbers of applicants, we are unable to provide individual feedback, interviews will be held prior to deadline if suitable applicants apply. You will be contacted if you are successful in securing an interview.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 30 - 35 per week

Benefits:

Company pension Employee discount
Experience:

Reception (Veterinary preferred): 1 year (preferred)
Work Location: In person

Reference ID: Reception