Job Description

Veterinary Receptionist
Orwell Veterinary Group, Grange Farm Vet Hospital, Kesgrave, Kesgrave, East of England
Discipline: Non-clinical Support
Part Time
Up to 19,699.05 per year

Are you a people person with a love for animals? Come and join the welcoming team at Orwell Veterinary Group as a Receptionist!###

Your day-to-day

You'll be working alongside a dedicated team of 8 Veterinary Surgeons, 8 Nurses, and several support staff, helping to ensure that every client receives a warm welcome and a smooth experience from the moment they walk through our doors.
In this role, you'll be the first point of contact for clients, answering phones, booking appointments, processing prescription requests, and providing helpful information or directing queries to the right team member. You'll also handle payments, maintain accurate client records using our IT system, keep the reception and waiting areas tidy and inviting, and assist with unpacking and rotating stock.###

What we're looking for

A friendly, motivated and professional individual Excellent communication and organisational skills Confidence in using IT systems (training provided) A full, valid driving licence (travel between our 3 sites may be required) Previous veterinary receptionist experience is a bonus, but not essential

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Why join us?

We're a well-established practice with a dedicated team of 8 Veterinarian Surgeons, 8 Nurses, and a fantastic support crew. We pride ourselves on delivering excellent care to both our clients and their pets, and our receptionists are the heart of that experience.###

Your shift pattern

This is a part-time role covering 30 hours per week over a variety of shifts. You will also be included in the 1:6 Saturday rota.

This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we'd love to hear from you.###

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Orwell Veterinary Group, Grange Farm Vet Hospital, Kesgrave
1 Tommy Flowers Drive, Hartree Way, Grange Farm, Kesgrave, IP5 2BZ, United Kingdom

Animals treated

Dogs, cats & small pets