Job Description

Holly House vets are thrilled to offer a new opportunity for an experienced Veterinary Receptionist to join our dedicated team in Leeds. We are seeking a professional, passionate, and positive individual who demonstrates enthusiasm and commitment in every aspect of their work. You will be part of a supportive team of vets, nurses, and support staff, all working together to provide excellent care and service.



As a receptionist, you will play a vital role in the day-to-day operations of the practice. Your duties will include managing the front desk, answering phone calls and emails, greeting both new and existing clients, and promoting our Pet Health Club.



Join a Well Established Team

Our main hospital is conveniently located just off the ring road in north Leeds, near Roundhay Park. Our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics and exotics only practice. Having been open now for 30 years, we have developed a range of annual team events and a full schedule of practice meetings, as well as one-to-one career development and professional coaching available to all staff. This role will be based at our Leeds Moor Allerton branch in West Yorkshire.



The Skills You'll Bring to Our Team



We are looking for a motivated and experienced individual to join our team. The ideal candidate will have at least one year of receptionist experience, preferably within a veterinary practice, with proven excellent customer service skills. You should be highly self-motivated, with a passion for delivering exceptional service. Candidates must be able to commute to the branches to cover holidays.

Some responsibilities, but not exclusively include:Ensure all visitors are greeted in a professional, friendly, and courteous manner at all times Inform and educate clients, providing excellent customer service in a professional, sympathetic, and courteous manner Convert enquiries into appointments wherever possible to maintain pet healthcare Organise the appointment diary Record, pass on, and personally follow up on enquiries promptly and efficiently Add new client details fully onto the computer system Check and update vaccine/contact details during each visit or phone call Ensure clients pay for services on the day of treatment Secure follow-up appointments to complete treatment plans wherever possible Educate all clients about practice services Promote preventive health Keep the reception area clean and tidy at all times, especially prepared for the next working day


Working Hours



This full-time position offers up to 40 hours per week, working shifts between Monday - Sunday on a rota basis. Hours can be flexible and will be considered for the right candidate. There will be a 1:4 weekend rota with time off in lieu.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Up to 25,484.71 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.