Job Description

We're looking for a Veterinary Receptionist

Are you a people person and an animal lover? Do you thrive in a fast-paced environment and enjoy brightening someone's day - whether they have two legs or four? Then you might be the perfect fit for our friendly, independent veterinary team in Luton!

Daily responsibilities include:

Welcome clients and their beloved pets with a warm smile and friendly attitude Manage our front desk like a pro--answering phones, booking appointments, and keeping everything running smoothly Keep client/patient files up to date, from medical history to insurance details Lend a hand to our vets and vet nurses with important admin tasks Handle payments and billing with accuracy and kindness Keep the reception area tidy, organised, and inviting Deliver top-notch customer service, making every client feel heard and cared for

What we're looking for:

Excellent communication skills, both spoken and written A team player with great people skills and a positive, empathetic attitude Detail-oriented and able to juggle multiple tasks at once Tech-savvy and confident with common software tools Calm, collected, and professional - even when the day gets a little wild Bonus points if you know your way around veterinary lingo

Working hours:

This is a permanent full-time role, working 40 hours per week Monday to Friday. Shift times will typically be either 8am-5pm OR 10.30am-7.30pm. You will also work a minimal rotation of Saturdays.

Why work with us?

At our independent clinic, you won't just be a face behind the desk - you'll be a vital part of a close-knit team that shares your love for animals and your passion for great service. You'll help create a welcoming space where clients feel supported and pets feel safe.

If this sounds like your kind of environment, we'd love to meet you! Please send your CV and a short cover letter telling us a bit about you to

operations.manager@thevetclinic.uk

.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Company pension Employee discount Free parking Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 23/05/2025