Job Description

Our fantastic team at Forest Lodge Veterinary Practice is seeking a friendly and flexible customer care advisor to join our busy practices in New Milton and Pennington.

As a receptionist, you'll be a key part of the team, helping the practice run smoothly every day. You'll be the first point of contact for our clients--welcoming both new and familiar faces, answering phone calls and emails, and keeping our front desk organised and efficient.

Why join us?

We're a supportive, close-knit team working in a well-equipped and forward-thinking practice. We're proud to be an RCVS-accredited first opinion practice and have a strong reputation in the community. You'll be working alongside a team of 4 full-time-equivalent vets with special interests in dermatology, internal medicine, emergency care, and imaging. We actively support professional growth, and certificate studies are encouraged.

Where you'll find us

We're based in New Milton, right in the heart of the beautiful New Forest, and close to Bournemouth, Southampton, and stunning local beaches. It's a great place to work and an even better place to live--perfect if you're looking to relocate or want a better work-life balance.

More about you



We will provide you with full training to be able to work to a high standard. However, experience of working in the veterinary industry or with the public would be an advantage. Our team are hoping to work alongside someone with a sense of humour and the ability to work collaboratively as well as individually.

Your shift pattern

We strive to offer a good work-life balance. We are looking for someone who can comfortably fit in with our existing team and help support them through holidays and sickness. Some Saturday work will be required, but this will be requested with plenty of notice. We have 2 basic rotas available:

Option 1 - Mon 8:15 am - 4:15 pm Pennington, Tues 8:15 am - 6:30 pm New Milton, Weds Off, Thurs 1 pm - 6 pm New Milton, Fri 8:15 am - 1 pm New Milton.

Option 2 - Mon - Off, Tues 8:15 am - 4:15 pm Pennington, Weds 8:15 am - 6:30 pm New Milton, Thurs 8:15 am - 1 pm New Milton, Fri 1 pm - 6 pm New Milton.


In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 19,314.72 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.