Job Description

Independant small animal practice, close knit staff and friendly clients. Opened in 2008

Responsibilities:
- Greet and check-in clients and their pets in a friendly and professional manner
- Answer phone calls and schedule appointments
- Assist with filling out necessary paperwork and obtaining patient information
- Maintain accurate records of client and patient information in the practice management system
- Collect payments for services rendered and provide receipts to clients
- Provide general information about veterinary services and answer basic questions from clients
- Assist veterinary staff with handling and restraining animals as needed
- Maintain cleanliness and organization of the reception area

Skills:
- Previous experience working in a veterinary clinic or animal-related field is preferred
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Proficient in using computer systems and software, including practice management systems
- Knowledge of basic veterinary terminology and procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in record keeping

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Job Type: Full-time

Pay: 24,100.00 per year

Benefits:

Company events Company pension Employee discount Employee mentoring programme Free parking On-site parking Sick pay
Ability to commute/relocate:

Newcastle upon Tyne NE12 8UT: reliably commute or plan to relocate before starting work (required)
Experience:

Veterinary: 1 year (required)
Work Location: In person

Reference ID: Metrovets
Expected start date: 26/08/2025