Job Description

Veterinary Receptionist - West Road

We have an

exciting opportunity

for an enthusiastic and motivated individual to join our organisation as a

Veterinary Receptionist

.

This position is

based at our West Road site

, with occasional cover required at other sites to support during holidays or sickness.

This is a

full-time, 40-hour per week

role, working

four 10-hour shifts

(Monday to Thursday, 11:30am-10:00pm), with

three days off per week

and

no weekend work required

.

About the Role

We are looking for an individual with

excellent front-of-house and communication skills

, who can provide

outstanding customer service

to our clients and their pets.

You will be working in a

fast-paced environment

within a

busy veterinary hospital

that provides a

24-hour emergency care service

. As part of your duties, you will handle emergency cases as part of our

Out of Hours reception team

.

The ideal candidate will be confident working both

independently

and as part of a

supportive team

.

Previous veterinary reception experience is

not essential

, as a

comprehensive induction and training programme

will be provided.

Key Duties and Responsibilities

Greeting clients and their pets in a warm, professional manner. Managing appointment bookings and maintaining the clinical diary system. Handling client queries in person, by telephone, and by email. Processing payments, issuing invoices, and maintaining accurate client records. Supporting the clinical team by preparing paperwork and ensuring smooth workflow between reception and clinical areas. Managing admission and discharge of patients, including taking payment and providing clients with relevant aftercare information. Assisting with insurance claims and processing prescription requests. Maintaining confidentiality and demonstrating empathy and understanding in sensitive situations. Supporting emergency admissions and communicating effectively with the Out of Hours team. Ensuring the reception area is tidy, welcoming, and well-presented at all times.

Benefits

Company pension Employee Assistance Programme Staff discount Cycle to Work scheme Increased annual leave with length of service Supportive workplace culture with a strong emphasis on

employee wellbeing

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Paid volunteer time
Work Location: In person