Job Description

Veterinary Receptionist - Norwich Longwater Vets for Pets


If you enjoy providing great service and working in a team, we have just the opportunity for you at our Norwich Longwater Vets for Pets.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.


Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.


You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working an average of 7.4 hours per week (1x 5.5 shifts). Shifts are between the hour of 8am and 7.30pm.

The role includes 1 in 8 weekends which are currently based at our Sprowston surgery working Saturday 9am-6pm and Sunday 10.30am-4.30pm.

Overtime is available.


Salary rate: 10.42/hour


We are looking for someone

extremely flexible

who can cover multiple hours overtime each week at any of our 3 Vets for Pets surgeries.


You may be asked at short notice to work at Hall Road, Sprowston or Longwater.

Dependant on the overtime available this could result in up to 40 hours/week.

Each surgery runs slightly differently so we are looking for a candidate who is extremely adaptable and confident.

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive, and always focus on the clients' needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. Applicants must have customer facing, front of house experience and already be confident dealing with customers.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.


Benefits In return, we offer such benefits as 40% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.


We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.

Applications will close on Wednesday, 1st October.

Location: NR5 0JT

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!