Job Description

About Us

We are a thriving independent veterinary practice offering outstanding care to clients and patients in and around Uxbridge.

Job Summary

We are seeking a dedicated and organised Veterinary Receptionist to join our busy, independent practice.

The successful candidate will be the first point of contact for clients and their pets, responsible for providing exceptional customer service and ensuring smooth daily operations. This role offers an excellent opportunity to work within a dedicated team committed to animal health and welfare. Previous veterinary experience is desirable but not essential.

Responsibilities

Greet clients and their pets warmly, ensuring a welcoming environment Manage appointment scheduling and coordinate daily clinic activities Answer phone calls, respond to enquiries, and handle client communications professionally Maintain accurate patient records and update databases efficiently Process payments and organise invoices in accordance with practice procedures Manage stock levels and fulfil client orders Promote and support practice Health Care Plan subscriptions. Support the veterinary team with administrative duties to ensure smooth workflow Keep the reception area clean, tidy and well-stocked with necessary supplies

Qualifications

Previous veterinary experience is advantageous but not mandatory; training will be provided for the right candidate Excellent organisational skills with attention to detail Strong communication skills, both written and verbal Friendly, professional demeanour with a compassionate approach towards clients and animals Ability to work effectively as part of a team in a fast-paced environment Proficiency in basic computer applications and data entry tasks
This role is ideal for individuals passionate about animal care who thrive in a customer-focused environment. We welcome applicants committed to delivering outstanding service while supporting our veterinary team.

Job Type: Part-time

Pay: 12.75 per hour

Expected hours: 20 - 28 per week

Benefits:

Employee discount Sick pay
Experience:

Customer service: 1 year (preferred)
Work Location: In person