Job Description

Passionate about pets and delivering excellent customer service?

We have an exciting opportunity for a Veterinary Receptionist to join our friendly team. We are a long-established small animal practice with 2 sites.

As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records.

Our ideal candidate

We're looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and priorities effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential. Above all we are looking for someone who is proactive and enthusiastic.



About the rotaRota-based shifts Monday to Saturday Weekdays: between 7.45am and 7pm Saturdays: 8am-2pm, 1 in 4/5 rota, including some Bank Holiday Saturdays Flexibility to cover sickness and holidays is essential You will work across both sites as per the rota


In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care




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