Job Description

We looking for an enthusiastic, hard-working and motivated Receptionist, with excellent customer service skills to cover a 12 month fixed term maternity cover!

Our receptionists are highly valued team members who are essential to the smooth running of the practice as the first point of contact for clients. The role involves a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients.

The successful candidate will be responsible for:Meeting and greeting clients in person and on the telephone Answering and redirecting calls Scheduling appointments on the practice computer system Processing card and monetary payments Liaising with nursing and veterinary staff Taking pride and ownership of the reception area by keeping it clean and tidy at all times


Our ideal candidate will have:Minimum of 1 year receptionist experience Excellent customer service skills A friendly and approachable manner when talking to clients A fondness for animals Ability to tackle many tasks at once and perform them to a high standard Capable of working under pressure and in emergency situations Computing and IT skills Experience of working in a veterinary practice desirable, but not essential


About the rota

The position is an average of 27.25 hours per week on a rota basis. The shifts will be either Monday, Tuesday and Wednesday or Wednesday Thursday and Friday on a rota basis covering a number of early and late shifts between 7:45am and 7:15pm. Saturdays will also be involved on a 2in9 basis from 8:30am-1:00pm.

What you'll be stepping into

We are a well-established practice on the Nottingham, Derbyshire border. The practice has undergone major refurbishment and expansion project, and we now have a dedicated cat only clinic that runs alongside our main surgery.
The practice has been part of the community for over 100 years, gaining an excellent reputation.

Our team and culture

Our practice is a welcoming and supportive environment, dedicated to both your own personal development and the highest level of client and patient care. Our team currently consists of 10 Experienced vets, 11 Registered Veterinary Nurses and a team of 14 dedicated receptionists and support staff.
We have a highly experienced team of RVNs and receptionists offering a range of services that support the vet team to deliver an exceptional level of patient and client care throughout the practice.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Up to 17,361.46 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.