Job Description

We are seeking a compassionate, enthusiastic and dedicated full-time Veterinary Receptionist to join our supportive team on a permanent basis, working 4 days a week of 8:30am-7pm.

The ideal candidate will have exceptional customer-service skills, a genuine love for animals and a desire to provide outstanding care in a fast-paced veterinary environment. We are looking for someone who can offer the most welcoming feel as clients enter the practice, maintain a composed and structured mindset when working under pressure, can efficiently multi-task and supports their colleagues as a committed team player. This customer-facing role will include client care responsibilities, reception-based duties, administration tasks, hygiene and infection control, stock control and some animal care duties. This vacancy involves working primarily at our Stone Cross surgery however flexibility to work across our other 2 surgeries in East Sussex occasionally (Hailsham & Eastbourne) will be required.

Join our dedicated team of veterinary professionals, comprising 11 nursing staff, 7 vets, and 8 support staff across East Sussex. We take pride in our commitment to continuous learning and development, and as part of our team you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.

Please note, for full transparency: frequently we are overwhelmed with applications from individuals wanting to start in veterinary with a hope for an opportunity to receive nurse training - this has been fantastic to see and whilst we do offer nurse training we are now at full capacity with students, and have training plans in place for the next 5 years so cannot accommodate any more at this time. Whilst this role does include some animal care duties, if you are only wanting to join to receive nurse training then this role is not going to be suitable for that reason. Therefore when applying please be mindful that we are seeking an individual who can whole-heartedly and confidently focus on client care responsibilities and deliver a high standard front-of-house service.

Applicant requirements:

Excellent communication skills, verbal and written Excellent team player, supportive and collaborative Excellent customer service and client care Welcoming and compassionate manner with clients Good IT skills Ability to provide high standard of service in a fast-paced environment Ability to remain composed and calm under pressure Positive and friendly attitude Display compassion and patience with all clients Flexible and adaptable Must have own transport Receptionist experience Animal handling skills, desirable
You will work 38.6 hours per week across 4 weekdays, 8:30am-7 pm Monday to Thursday, plus 1:8 Saturday mornings 8:30am-1:30pm at Hailsham surgery.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Job Types: Full-time, Permanent

Pay: Up to 25,511.52 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person