Job Description

We are hiring!

We are looking for a friendly and approachable Veterinary Receptionist to join our team at Oaks Vet Centre. The ideal candidate will have a passion for animals and experience in customer service and administrative tasks. We are looking for someone with excellent communication skills both verbal and written, strong organisational skills, attention to details, the ability to multi-task in a very fast-paced environment and proficiency in computer skills.

The role will be based between our Saltcoats, Largs and Dundonald branches, working 40 hours per week over 4 days. A share of the weekend rota is also included. The role may involve some animal handling in our Dundonald branch, full training will be given. A full clean, manual driving licence is required for transportation of patients using the practice vehicle. An immediate start is possible.

Duties will include:

General reception duties which includes greeting clients and their pets as they arrive at the practice. Customer care is important to us and we want our clients to feel comfortable and relaxed. Others duties include:Answering phone calls Triage emergency phone calls Scheduling appointments Updating patient records Dispensing medications Processing payments/banking Dealing with outstanding accounts Maintain cleanliness of reception, consult rooms and communal areas


About the team

Our greatest asset is our team. Our experienced team of veterinary surgeons is supported by a dedicated team of nurses and support staff. We all pride ourselves on providing the highest level of patient care and customer service. We have a reception team of 11 working over 3 practices in Ayrshire, Saltcoats, Largs and Dundonald.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 25,460.29 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.