Job Description

Are you passionate about animals and love helping people?



Heathside Veterinary Surgery is looking for a friendly, hardworking, compassionate Veterinary Receptionist to be part of our Customer Care Team.



What You'll Be Doing:



Greeting clients and their pets with warmth and professionalism Schedule appointments and manage the booking system efficiently Communicating with clients via phone and email Dispensing medications as directed by the Veterinary Surgeon Supporting our Veterinary team with admin tasks and client communication Ensuring a smooth and caring experience for every visitor Relay accurately and action in a timely manner all messages taken Taking payments and cashing up Maintain accurate patient records and ensure all documentation is up to date Provide information on services, products, and preventive care to clients Ensure the reception area is clean, organised, and stocked with necessary supplies


Why join us?



We are a small but busy practice located on the beautiful Hampshire Coast Line, enjoying the tranquillity of small-town life whilst being located between two major cities, Southampton, and Portsmouth. We pride ourselves on our preventative medicine and aiming to provide gold standard care, being able to offer many in-house procedures that would normally require costly referral. We have a friendly, compassionate, supportive team of vets and nurses, who regularly enjoy social events together outside of work.



What We're Looking ForExcellent communication and customer service skills Ability to multitask in a busy environment A genuine love for animals and empathy for their owners Previous receptionist or Veterinary experience is a plus, but not essential Resilient with the ability to cope with potentially distressing and emotional situations An excellent communicator with strong empathy Proficiency in Microsoft Office and other database management and operating systems A positive attitude and excellent teamwork skills


If you're ready to bring your positive energy and organisational skills to a team that truly cares, we'd love to hear from you!

Your shift pattern



This is a full-time role working 42 hours per week, covering a variety of shifts such as 8.30 am to 5.30 pm 9 am to 6 pm 10 am to 7 pm. You will also be included in the 1:4 Saturday rota working 8.30 am to 4 pm.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 26,758 DOE