Debenham Veterinary Practice is an independent practice in the beautiful Suffolk countryside. We are extremely proud to offer out of hours care on site and both first opinion and referral services to our clients. We are looking to recruit a new Client Care Team member with experience in a customer facing role. Previous veterinary experience is desirable but not essential.
Job Role:
Our Client Care Team are the face of the practice, greeting clients, making them feel welcome and ensuring their needs are met and questions answered. The team is lead by our Head of Department Jonny.
Daily front of house duties include; online and telephone appointment booking, updating of records via digital system, management of our pet healthcare plans, ensuring accuracy of payments and transactions, handling referral requests, email processing, dispensing of medications and foods, maintaining a welcoming reception area, assisting the clinical teams with requests for information, diary management and end of day responsibility.
The successful candidate will:
Be an excellent team player working effectively with both our clinical and non clinical teams
Be a natural and confident communicator both face to face and on the telephone
Have outstanding client service skills with a genuine passion for creating an excellent client experience
Be organised and motivated, able to multitask, prioritise urgent issues, and ensure completion of tasks
Have an excellent eye for detail
We can offer:
A close team who are considerate, supportive and bonded
. Support and training within the role
An environment in which initiative is valued and investment rewarded
A practice that encourages ongoing training and development
An independent practice that makes a positive contribution to the local environment through support of local wildlife charities, planting for pollinators and on-site beehives, investment in our local schools through financial gift and work experience opportunities, investment in our community with wildlife, environmental and fund raising functions
Terms:
Minimum of a 3 day week from 8am - 6.30pm (28.5 hours)
Share in Saturday morning, 8.30am - 1.30pm rota
Full time hours considered based on a 4 day week (38 hours)
Job Types: Full-time, Part-time
Pay: From 12.21 per hour
Expected hours: No less than 28.5 per week
Benefits:
Company pension
Employee discount
Work Location: In person
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