Job Description

Receptionist - Full time

Hours: Full time (including some Saturdays on a rota basis) from January 1st, 2026

In January 2026, we will be moving the general practice side of Star Vet Clinic from our present site at Elms Business Park, Appleby to Jubilee Business Park, Appleby Magna, to allow for the expansion of our Referral Services which will remain at Elms Business Park. We will be looking for receptionists for our GP and rehab clinic.

Location:

Veterinary Clinic - S.T.A.R Veterinary Clinic

- Unit 19, Jubilee Business Park, Snarestone Road, Appleby Magna, Swadlincote. DE12 7AJ (from January 2026)

Or

Rehabilitation Clinic - S.T.A.R Veterinary Clinic

- Unit 2, Elms Business Park, Atherstone Road, Appleby Magna, Swadlincote. DE12 7AP

We are very lucky to have a long-standing team of receptionists here at our independent, family run practice so if you are a pro-active, friendly and animal loving individual and feel that you may be just the right person to take on this very important role, then let us know.

At S.T.A.R Vets, our mission is to provide exceptional, compassionate veterinary care for every patient and every owner. We combine advanced diagnostics, surgical expertise and a gentle, patient-centred approach to deliver gold-standard care within a calm and supportive environment.

We're now looking for a Receptionist with experience - preferably in the veterinary or medical field - to join our growing veterinary team. As the first point of contact for our clients, you'll play an essential role in ensuring smooth communication, efficient appointment coordination and an outstanding client experience from start to finish.

About the Role

Welcoming clients and their pets with empathy and professionalism

Managing consultations, surgical admissions and discharge appointments

Handling phone calls, emails and messages promptly and compassionately

Supporting the clinical team with patient records, billing and administrative tasks

Liaising with referring practices and laboratories

Maintaining accurate and confidential client and patient information

What We're Looking For

Experience: Previous veterinary or medical reception experience is highly desirable

Skills: Strong computer literacy and confidence using practice management systems

Personality: Kind, caring and calm, with excellent communication and attention to detail

Teamwork: The ability to work collaboratively with vets, nurses and support staff in a busy, client-focused environment

Passion: A genuine love of animals and a commitment to supporting both pets and their people through every stage of care

What We Offer

A supportive, friendly, and forward-thinking team culture

The opportunity to be part of an independent, multi-disciplinary veterinary practice offering advanced services in surgery, imaging, dentistry and medicine

Purpose-built facilities including digital radiography, dental suite, endoscopy, ultrasonography and in-house laboratory

Ongoing professional development and wellbeing initiatives

Salary dependent on experience

Staff discounts on veterinary and rehabilitation services

If you're an organised, empathetic person who thrives in a busy environment and takes pride in providing exceptional service, we'd love to hear from you.

To apply, please send your CV and a short covering letter telling us why you'd be a great fit. Please note that any CV sent without a covering letter will not be considered.

Job Type: Full-time

Pay: 12.21-12.25 per hour

Expected hours: No more than 40 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person