Job Description

Job Overview

We are seeking a friendly and organised Veterinary Receptionist to join our independent veterinary practice. The successful candidate will be the first point of contact for clients and visitors, responsible for managing appointments, handling administrative tasks, and providing exceptional customer service. This role offers an excellent opportunity to work within a compassionate environment dedicated to animal health and wellbeing. Prior veterinary experience is desirable to support the smooth operation of our clinic.

Responsibilities

Greet clients and visitors in a professional and welcoming manner Manage appointment scheduling and coordinate with veterinary staff Answer phone calls, respond to enquiries, and handle client communications effectively Maintain accurate patient records and update client information regularly Process payments and organise invoices for services rendered Ensure the reception area remains tidy, organised, and welcoming at all times Support veterinary team with administrative duties to facilitate efficient clinic operations Cleaning of the reception and consulting areas

Qualifications

Previous experience in a veterinary practice is preferred but not essential Excellent organisational skills with attention to detail Strong communication skills, both written and verbal Ability to remain calm under pressure and handle multiple tasks efficiently Proficient in using computer software Friendly demeanour with a genuine interest in animal care and client service Ability to work as part of a team in a fast-paced environment

Working hours

Monday and Tuesday 8:30am-6:30pm Wednesday 8:30am-1:00pm Every third Saturday morning 8:30am-1:00pm Flexibility required to help cover staff holidays and absences
This position provides an engaging opportunity for individuals passionate about animal welfare to contribute meaningfully within a supportive team. We welcome applicants who are organised, compassionate, and eager to develop their skills within the veterinary sector.

Job Type: Part-time

Pay: 12.60-13.00 per hour

Expected hours: 23.5 per week

Benefits:

Employee discount
Work Location: In person