Job Description

Would you like to join our friendly, enthusiastic, dedicated, caring and professional team?

If so, then this may be of interest to you...We are looking for a receptionist to join our existing team! Working collaboratively with other team members, you will be responsible for delivering excellent customer care to our clients and their pets.
Our receptionists are very important to us and are an integral part of our team. In order to thrive in this role, you will need to be care-driven, empathetic, extremely organised, thorough, and a confident and efficient communicator. Previous veterinary experience is preferable but not essential, as full training will be given. Responsibilities & Duties to include:Greet and acknowledge all clients as soon as they arrive in a friendly and courteous manner. Deal with clients' requests in a professional and timely manner, following practice protocols as necessary. Maintain accurate and up-to-date client and patient records on the computer Record all payments and transactions on the computer. Action emails, request clinical histories and liaise with other external services. Book appointments Understand the importance of teamwork and be able to communicate effectively with all team members Understand client needs and consistently provide a high level of service Deal with telephone enquiries by answering promptly, using good telephone technique and achieve a resolution Ensure that the reception area and desk are clean, tidy and odour-free. Handling and processing veterinary insurance claims


About the rota

This is a full-time permanent role working 40 hours per week. The rota basis may include days/hours between:Monday to Friday 7:45 am - 7 pm Saturday 8:30 am - 12:30 pm as per rota specification


Why Join Us?

This is a fantastic opportunity to become part of a friendly, experienced team working across two sites in a varied and rewarding role. We pride ourselves on delivering the highest quality of care to our patients and all our team are pivotal in delivering this ethos.

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 25,484.71 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.