Job Description

Veterinary Receptionist - Experienced Candidate

Location:

Oxford House Veterinary Clinic, Tonypandy, Rhondda Valleys

Are you an experienced veterinary receptionist looking for a more personal, rewarding role in a supportive and independent practice? Join our close-knit team at Oxford House Veterinary Clinic - a proudly independent, family-run practice in the heart of Tonypandy. We're known for our compassionate approach, continuity of care, and our genuine relationships with pets and their people.

About the Role

As one of the first faces our clients see, your role as a receptionist is pivotal to the smooth running of the practice. You'll work alongside our Head Receptionist to provide a welcoming and professional front-of-house experience, while supporting the clinical team behind the scenes.

We're looking for someone with a strong background in veterinary reception work - someone who understands the unique demands of this role and who takes pride in offering calm, capable and compassionate service in a busy environment.

Key Responsibilities

Warmly welcoming clients and their pets in person, by phone, and online Managing bookings, payments, and administrative tasks with accuracy and care Coordinating communication between clients and clinical staff Supporting insurance claims, maintaining GDPR compliance, and handling sensitive information Keeping reception and consulting rooms tidy and well-stocked Responding to client queries via phone, email and social media Assisting the clinical team as needed with practical, hands-on support

What We're Looking For

A minimum of

2 years' experience in a veterinary receptionist role

Confident computer literacy and comfort with veterinary software systems Strong interpersonal skills and a calm, empathetic manner Excellent organisational skills and attention to detail A mature, professional outlook and a desire to be part of a small, stable team

What We Offer

4-day working week (09:00 - 18:30), fixed rota No weekends, no bank holidays, and no out-of-hours 34 contracted hours per week A genuine work-life balance Company pension Staff discount scheme The chance to work in a valued, long-term role within an independent practice where your experience will be appreciated

How to Apply

If you're a seasoned receptionist ready to bring your skills to a friendly, client-focused practice, we'd love to hear from you.

Due to the high volume of applications we receive, we may only be able to contact shortlisted candidates. If you do not hear from us within 14 days, we thank you for your interest and wish you the best in your job search.

Job Types: Full-time, Permanent

Pay: Up to 12.60 per hour

Benefits:

Company pension Employee discount Free parking
Experience:

Veterinary Receptionist: 2 years (required) Customer Service: 4 years (preferred)
Work Location: In person