Job Description

Are you passionate about pets and people ? Do you like a fast paced environment ? Do you have the skills to make a client feel welcome and cared for even at some of the most stressful times?



Wirral vets is looking for a confident, caring individual that is passionate about customer care. We are looking for a friendly, hardworking, compassionate person to become part of our customer care team.
We believe in greeting clients and their pets with warmth and professionalism, communicating effectively with clients and managing the diary so pets get appointments when they need to.

About the role

You will be greeting clients, maintaining patient and client data, scheduling appointments, taking payments, dispensing medications as directed by the veterinary surgeon, providing information to clients about the services we offer, taking payments and cashing up, ensuring the reception area is clean, organised, supporting the veterinary team with admin tasks.

You must have the ability to multitask, stay calm under pressure, be an excellent communicator, have a genuine love for animals and have empathy for their owners. You must have resilience with the ability to cope with potentially distressing and emotional situations. Previous Veterinary or Reception experience is essential.

Rota

This is a full-time/part-time permanent role working up to 40 hours per week from 8:00am-6:30pm, and Saturday mornings on a rota working from 9:00am-1:30pm. The part time hours would be 31.25 hours a week working three shifts 8:00am-6:30pm.

Location

The Wirral is a fantastic place to live and work, with beautiful beaches on our doorstep and vibrant Liverpool just a short drive or train ride away. We frequently collaborate with other local IVC practices, fostering a community of continuous improvement.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


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