Job Description

Job Summary

We are seeking a full-time dedicated and compassionate Veterinary Receptionist/Administrator to join our team. The ideal candidate will be confident and possess excellent communication skills to interact with pet owners and their animals. We are looking for someone who will fit in with our friendly team and will go the extra mile to provide a professional and personal service to our clients. This can be a challenging role at times, so the candidate must have the ability to work under pressure. This position will include variable shifts at all three of our surgeries - Aberdeen, Peterculter and Portlethen.

Responsibilities

Greet clients and their pets upon arrival, ensuring a welcoming atmosphere. Schedule appointments and manage the surgery diary efficiently. Processing payments and cashing up accurately. Assist in maintaining accurate patient records and ensuring all information is up-to-date. Assist with administrative tasks such as processing insurance claims, administering our pet health scheme, stock control and credit control. Manage phone calls/emails, respond to enquiries, and provide follow-up communication. Ensure the reception area is clean, tidy, and stocked with necessary supplies. Work with team members to ensure that reception works smoothly and efficiently.

Experience

Veterinary reception experience would be an advantage in this position, but experience in a busy reception environment would be considered.

Job Type: Full-time

Pay: 27,200.00 per year

Benefits:

Company pension Employee discount
Experience:

Reception: 1 year (preferred)
Work Location: In person

Application deadline: 31/10/2025