Job Description

Come and be a welcoming front of house face for our bustling Veterinary Practice. We are a mixed animal practice close to the Paisley town centre, looking for a senior receptionist to join our team to cover maternity leave for 12 months.

We are a close knit, supportive team providing high quality care to our much loved patients. We value excellent communication skills and the ability to manage phone calls, client payments and manage an emergency situation. We are looking for an organised and diligent team member to aid us with organising appointments and calls, keeping client details up to date and handling insurance. Reception use computers and technology in almost all aspects of the job so excellent computer literacy is a must.

Previous experience in a veterinary setting is preferred. Rolling rota of 2 weeks, early shift of 8-5pm and a late shift 9:30-6:30pm and a 1 in 4 weekends, Saturday only 8:30-3pm.

Salary depending on experience.

Job Duties include:

- Greet and welcome clients and their pets to the veterinary clinic
- Schedule appointments and manage the clinic's calendar
- Answer phone calls, emails, and other inquiries from clients
- Collect and update client information, including medical history and insurance details
- Assist with the administration of client insurance claims
- Process payments for services rendered and provide clients with invoices or receipts
- Maintain accurate records of client interactions, appointments, and medical treatments

Experience:

- Previous experience working in a veterinary clinic or animal-related field is preferred
- Knowledge of veterinary terminology, procedures, and medications is a plus
- Excellent communication skills, both verbal and written

-Excel and Word ability
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise tasks in a fast-paced environment
- Compassionate and empathetic towards animals and their owners

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

We have a sister practice in Greenock and on a rare occasion, shift cover may be required there.

We can help with relocation if you'd like to work with us but don't live nearby.

For more information or to apply please contact our Practice Manager, Mandi Brown, mandi.baxter@abbey-vetgroup.co.uk

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Additional leave Bereavement leave Employee discount Free parking Health & wellbeing programme On-site parking Relocation assistance Sabbatical
Schedule:

8 hour shift Day shift Holidays Monday to Friday Weekend availability
Experience:

Customer service: 3 years (preferred) Receptionist: 2 years (preferred) Administrative: 3 years (preferred)
Work Location: In person

Expected start date: 09/06/2025