Job Description

Veterinary Receptionist/Administrator

We are seeking a full time (at least 30 hours per week), enthusiastic, self motivated and organised individual to join our growing team. The role is primarily based at our Wincanton surgery but you will need to be available to work across all 3 sites (Wincanton, Milborne Port and Gillingham) sometimes with short notice, on either a permanent or ad hoc basis, therefore own transport is essential.

As a receptionist/administrator, you will provide a friendly, efficient and professional service to our clients and their animals. You will need to be able to work well within a team, sometimes under high pressure and have a can do attitude as well as the ability to 'read the room'.

Previous veterinary receptionist/administrative experience would be preferable but not essential as full training will be provided. However, previous general reception and administrative experience is essential.

Main duties include:

- Welcome clients and their pets to the veterinary clinic
- Answer phone calls, schedule appointments, and manage the appointment calendar
- Collect and update client information, including medical history and insurance details
- Assist with check-in and check-out process for patients
- Provide excellent customer service by addressing client inquiries and concerns
- Process payments and handle financial transactions accurately
- Dispensing and checking prescriptions and medications

- Assist the management team with day to day administrative tasks

The successful candidate will have proficient written and verbal communication skills and the ability to communicate effectively and professionally with clients, suppliers and colleagues in person, on the telephone and via email.

Strong IT skills and the ability to work well within a team as well as individually are essential as is the ability to multi task and manage priorities.

We offer the following benefits:

Staff discount on services and products

Company sick pay

5.6 weeks holiday (including statutory holidays) initially, rising to 6.6 weeks as part of our staff loyalty scheme

Free staff car parking

Uniform

competitive salary based on relevant experience

If you'd like to have an informal chat about the role, please call our Practice & Nursing Manager, Clare Webb on 01963 33226.

Job Type: Part-time

Pay: 12.21-12.50 per hour

Benefits:

Company pension Employee discount Free parking Sick pay
Work Location: In person