Job Description

Job Advert

Veterinary Technical Advisor

Package:

35,000 pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.

Location:

We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.

Fulltime:

37.5 hours per week, Monday - Friday hours of 8.30am - 5.00pm, with one day a week of 9.30am - 6pm after training is complete

Start Date

: March 2nd 2026, must be available for the full 4 Weeks remote training from the start date.



Are you a qualified

Veterinary Nurse

looking for a new challenge outside of practice? Do you want to use your clinical expertise in a role where you can influence outcomes, support pet owners, and help improve the claims journey for thousands of pets each year?



At

Pinnacle Pet UK

, we're passionate about protecting the bond between pets and their owners. As a

Veterinary Technical Advisor

, you'll play a key role in ensuring our insurance claims are processed with accuracy, empathy, and fairness--helping deliver excellent outcomes for our customers and their pets.

Here's what you'll be getting up to as a

Veterinary Technical Advisor

Reviewing pet insurance claims from start to finish, ensuring treatments are appropriate and costs are fair. Supporting Claims staff by providing veterinary expertise and reviewing complex or high-value cases. Liaising with internal stakeholders and our in-house Vet for clinical clarification when needed. Providing technical support to teams across the business, including Customer Service, Underwriting, and Policy Services. Assisting with investigations, fraud detection, and claims process improvement initiatives. Responding to queries from customers and veterinary practices via phone and written correspondence. Promoting a positive image of Pinnacle Pet Group and ensuring all interactions reflect our values of care, trust, and integrity. Contributing to continuous improvement by identifying risks, trends, and areas for process enhancement.

What you'll bring:

A recognised Veterinary Qualification (e.g., BVSc, BSc, or RVN) Experience as a qualified Veterinary Nurse or equivalent clinical background Excellent communication skills and a confident, empathetic approach to customer interaction Strong organisational skills and ability to work independently High attention to detail and sound decision-making skills Comfortable working to deadlines and service standards Proficient with Microsoft Office and confident using digital systems

What you can expect from us:

24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering. 2 days paid charity volunteering Pension scheme 5% Employer 3% Employee contributions Life Assurance Healthcare cash plan Option to join your team and company social events.

About us

At Pinnacle Pet UK, we believe that Happy, healthy pets, make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.


We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

Our people

The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.

Our process

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks.


Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.


Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.