Job Description

About the Company

We are a forward-thinking IT solutions provider headquartered in the UK, delivering cutting-edge services across digital transformation, cloud infrastructure, managed services, and emerging technologies such as AI, cybersecurity, and enterprise platforms. As we scale our operations and expand our technology footprint, we are seeking a strategic technology leader to join our executive team.

Role Summary

The Vice President of IT will provide vision and leadership for developing and implementing IT strategies aligned with the company's business objectives. This executive role requires a strong mix of technical expertise, operational management, innovation, and stakeholder communication. The VP-IT will oversee enterprise systems, infrastructure, cybersecurity, software development, field services, and IT service delivery including service desk operations.

Key Responsibilities

Define and execute IT strategy aligned to business goals and technology roadmaps.

Lead all aspects of IT operations, including infrastructure, applications, cybersecurity, and service delivery.

Oversee Service Desk operations to ensure timely and effective end-user support and service excellence.

Manage Field Services operations, including dispatch models, technician enablement, SLAs, and on-site support across multiple customer locations.

Establish best-in-class ITSM practices, incident/problem/change management, and customer satisfaction frameworks.

Drive innovation across digital platforms, cloud enablement, automation, and emerging technologies.

Ensure end-to-end cybersecurity, compliance (e.g. GDPR, ISO 27001), and risk mitigation practices.

Develop and manage IT budgets, procurement strategies, and vendor ecosystems.

Lead business continuity and disaster recovery planning and execution.

Engage regularly with business leaders and clients to shape technology delivery and support models.

Act as a technology advisor to the Board and senior leadership team.

Qualifications & Experience

Minimum 15 years of IT leadership experience in enterprise or IT services environments, with at least 5 years in a delivery head or equivalent role.

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Strong background in managing Service Desk operations (Tier 1-3 support) with a focus on user experience, KPIs, and first-contact resolution.

Proven leadership in Field Services and Deskside Support functions across distributed geographies.

Deep understanding of IT infrastructure, cloud computing (AWS, Azure, GCP), cybersecurity, and enterprise applications.

Experience in managing large-scale teams, global delivery models, and multi-vendor partnerships.

Familiarity with ITIL, Agile, DevOps, and program management best practices.

Strong stakeholder management, strategic thinking, and communication capabilities.

Preferred Certifications

ITIL v4 Foundation/Intermediate

PMP / Prince2 / Six Sigma

Cloud Certifications: AWS/Azure/GCP Architect

CISSP / CISM (for security-focused leadership)

What We Offer

Competitive executive compensation with performance-based incentives

Strategic leadership role with visibility across board and executive teams

Dynamic work environment with global exposure

Hybrid/flexible working model and comprehensive benefits

End Date: 31/08/2025

Job Types: Full-time, Permanent

Pay: 100,000.00-115,000.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 31/08/2025
Reference ID: BTECHVPIT010825