Job Description

Job Summary:

As a Vietnamese-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our Vietnamese-speaking clients in the forex trading industry. You will assist clients with inquiries, provide information about our products and services, and resolve any issues or concerns they may have. This role requires fluency in Vietnamese, strong communication skills, and a solid understanding of the forex market.

Responsibilities:

Respond to incoming inquiries via various channels (phone, email, live chat) from Vietnamese -speaking clients promptly and professionally. Provide accurate and comprehensive information about our forex trading platforms, products, services, and account-related queries. Assist clients with onboarding, including account registration, verification, and documentation requirements. Guide clients in navigating the trading platforms, explaining basic trading concepts, and providing technical support as needed. Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to the relevant departments when necessary. Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements. Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system. Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings.

Qualifications:

Fluency in Vietnamese is essential. Proficiency in English is also required. Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus. Excellent communication skills with the ability to explain complex information in a clear and concise manner. Exceptional problem-solving and analytical skills to address client issues effectively. Ability to work independently and as part of a team in a fast-paced environment. Excellent time management skills with the ability to multitask and prioritize tasks effectively. Tech-savvy with a good understanding of trading platforms and software applications. High level of professionalism, integrity, and empathy when dealing with clients. Flexibility to work in shifts

Pay: 26,000.00-28,000.00 per year

Schedule:

Flexitime Monday to Friday
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company events Company pension Flexitime
Application question(s):

What are your salary expectations for this role? What is your Notice period?
Language:

Vietnamese (required)
Work authorisation:

United Kingdom (required)
Work Location: In person