Job Description

VIP Experience AmbassadorNobu Hotel London Portman Square 22 Portman Square, London (West), London, W1H 7BG
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As a VIP Experience Ambassador you will be the first point of contact for our VIP guests, ensuring their journey with us is seamless, discreet, and unforgettable. From pre arrival planning through to post departure follow up, you will anticipate needs, personalise experiences, and deliver Nobu's crafted hospitality with warmth and precision.
You will:

• Create a welcoming and lasting first impression for all VIP guests
• Manage arrivals, check ins, and check outs with a personable and discreet approach
• Anticipate guest needs, gather preferences, and ensure all details are captured in OPERA
• Liaise with Concierge, Housekeeping, and other teams to ensure every element of the stay is flawless
• Prepare and oversee VIP room checks, suite set ups, amenities, and personalised touches
• Handle guest queries and feedback confidently, resolving issues with professionalism and care
• Build lasting relationships with VIP guests through thoughtful communication and follow up
• Strive for excellent guest reviews by delivering personalised and seamless service
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction

What We're Looking For
You bring experience in luxury hospitality or guest relations, with a strong understanding of reservations systems such as OPERA. You are discreet, proactive, and detail oriented, with the confidence to make decisions that enhance the guest journey. With excellent communication skills, a collaborative spirit, and a genuine smile, you create meaningful connections with guests while leading by example for the wider team.
BENEFITS OF JOINING OUR TEAM

• 1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Access to a suite of innovative and varied learning and project opportunities
• Mental Health First Aiders within the team
• Exciting wellness and volunteering opportunities
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts off all food and beverage
• Free meals whilst on duty

Nobu Hotel London Portman Square 22 Portman Square, London (West), London, W1H 7BG

• Job RefNOB2500
• BranchNobu Hotel London Portman Square
• LocationLondon (West)
• Salary/BenefitsUp to 35,000 including rooms service charge and benefits
• Contract typePermanent
• HoursFull Time
• Hours per week40 hours per week
• Date posted12/09/2025
• Closing date14/10/2025

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

Skills Required