Job Description

Job Ref:

NOB2453

Branch:

Nobu Hotel London Portman Square

Location:

London Portman Square, West London

Salary/Benefits:

Up to 47,000 including Rooms Service Charge and Benefits

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40 hours per week

Posted date:

14/07/2025

Closing date:

16/08/2025

As the VIP Experience Manager you will be responsible for ensuring all of our VIP guests have a memorable stay with us; where we not only meet but exceed their expectations. Your tasks will include but will not be limited to:


Manage and oversee the entire VIP guest journey from post reservation to check in through to departure. Review the incoming VIP guests on a weekly basis in order to assign appropriate rooms, establish guests needs in advance of their arrival and prepare appropriate amenities Create a bespoke check in experience for VIP's to ensure discretion and privacy if necessary. Develop and implement guest relations strategies with the Director of Rooms to further improve the guest experience. To be the key point of contact for any VIP guest staying with us ensuring you build a strong positive and ongoing relationship with them. Manage and provide direction to all employees on the floor during shifts and events. Ensure correct use of all reservations systems for any VIP bookings. Be forward thinking and innovative when it comes to ways of working and best practice. To offer strong leadership, mentoring, and guidance to your team. To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

Minimum 2 years' experience in an Assistant Guest Experience or Assistant Guest Relations Manager role. Minimum 2 year experience within a 5 Hotel.
Strong understanding of OPERA Cloud or similar reservation systems.

BENEFITS OF JOINING OUR TEAM

Opportunities to progress within our hotel and the wider portfolio Access to a suite of innovative and varied learning and project opportunities Exciting wellness and volunteering opportunities 28 days holiday (including bank holidays) which will increase through length of service Life Assurance Scheme Cycle to Work Scheme The opportunity to have a say in the direction of our hotel by joining one of the many committees across the hotel. 50% off all food and beverage Eligibility for tuition or sponsorship Free meals whilst on duty Refer a Friend Scheme 2 Hotel-wide social events a year including Employee Awards night Discounted dry-cleaning Discounted overnight stays

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned



Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.



Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.



We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.



You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.