Job Description

Full time, 37.5 hours per week

Hybrid/remote role, where you can be home based or located at either our office based in Hull (Hessle), Kent (Tunbridge Wells), or Central London (Pall Mall Office). However, flexibility to travel across these locations is required.

29,000 per annum

The 'Good' things you can get:

Commission structure and discretionary annual bonus scheme Birthday day off work Pension Scheme Life Assurance Health cash plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips
We are looking for a Virtual Account Manager to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an 85m+ turnover company, with ambitious growth plans.

We are part of high growth, innovative 6th generation family business - John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.

The role is an exciting opportunity for anyone with a keen desire to develop and grow.

Some key aspects of the role will include:

Provide support to SME Customers with an annual travel spend of <200k Understand the products and value proposition of GTM Provide automated monthly reporting for all the clients in the portfolio Identify gaps and trends in customer spend Maximise and grow clients, working collaboratively with with the Account Management strategic team Improve profitability where possible through pricing adjustment, technology introduction or any other upselling opportunities Support the end-to-end implementation for assigned clients Support the strategic Account Management team with securing meetings and identifying contacts for 'Red' customers Work closely with the Operations Team and supports any customer complaints or price matching queries Accurately manages all client CRM data Responsible for internal central email inbox distribution for client requirements Participate in new sales bids when required Drive customer service excellence, best practices, and SLA adherence, working closely with the Sales, Implementation and Operations teams

About you

A real people person with the ability to build rapport and strong working relationships, both internally and externally A drive and passion to achieve success from a People, Planet and Performance perspective. Good general knowledge of travel products, including GDS, online bookings tools, traveller profiles, fare types, rail products, back-office feeds, QC Systems, MI reporting tools and Duty of Care best practice Highly organised with the ability to multitask and work autonomously Understanding of Corporate Travel policies Excellent communication skills (written and verbal) with a personable and professional presence Highly analytical with excellent numeracy skills Excellent attention to detail and high level of accuracy The ability to achieve deadlines under pressure Self-motivated and pro-active - an ambitious individual who has the desire to continuously learn and improve knowledge of travel and the ever-changing landscape of technology and service delivery MS Office skills (Excel, Word, PowerPoint) and knowledge of CRM's

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

Job Type: Full-time

Pay: 29,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme On-site parking Paid volunteer time Referral programme Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Hessle HU13 0LH

Reference ID: Virtual-Account-Manager