Job Description

About Social Spark

Social Spark is a UK-based marketing consultancy helping ambitious brands scale through social-first strategies, creative content, and high-impact campaigns. We work across industries, partnering with startups, lifestyle brands, and service providers to drive visibility, engagement, and sales through strategic marketing.

We're growing--and we're looking for a Virtual Client Support Coordinator who is ready to take ownership of our day-to-day communications and client support operations.

About the Role

This is not your typical virtual assistant role. As our

Virtual Client Support Coordinator

, you'll act as the front-facing representative of Social Spark. You'll be the first person our clients speak to--whether they reach out via email, phone, or social media--and you'll be responsible for setting the tone for their relationship with us.

You'll manage daily administrative tasks and follow-ups, but more importantly, you'll play an

active role in lead generation and conversion

, introducing potential clients to our services and guiding them through the first steps of working with us.

You'll be supported with scripts, training, and clear systems--but you'll need to bring a high level of

autonomy, professionalism, and creative problem-solving

to succeed in this role.

Key Responsibilities

Client Communication & Coordination:

Answer incoming calls, emails, and direct messages during UK business hours Respond to inquiries and introduce Social Spark's services in a confident, clear, and friendly manner Help potential clients understand the value of our services and guide them toward booking a consultation Manage timelines, reminders, and follow-up communication across all active clients and leads Schedule meetings, maintain internal calendars, and keep communication logs up-to-date

Client Outreach & Lead Generation:

Conduct outreach to potential clients via cold email, LinkedIn, and social media platforms Engage with business owners and decision-makers to introduce Social Spark's offerings Support marketing campaigns by following up with warm leads from ads, events, and referral sources Track all lead activity using our CRM and coordinate handoffs to the creative team for onboarding

Administrative & Internal Support:

Maintain and update client records, contracts, and documents Ensure smooth onboarding of new clients with all required information collected Assist with client reporting and feedback collection Maintain a high level of organisation in communication and task management tools (e.g., Notion, Google Workspace)
Who We're Looking For

Strong interpersonal communicator

: You're confident on the phone and can clearly communicate complex ideas to clients without jargon.

Self-starter

: You're proactive and take initiative without needing micromanagement.

Organised & detail-oriented

: You can juggle timelines, communications, and documents without dropping the ball.

Sales-aware

: You understand how to build relationships and guide conversations toward conversion.

Marketing-aware

: You have a basic understanding of social media marketing, content creation, and digital strategy (training will be provided).

Professional & client-ready

: You will often be the first impression of our brand--you represent us.

Adaptable

: You can tailor your communication depending on the client's industry, personality, and familiarity with marketing.
Compensation & Growth Potential

Base Salary:

Hourly rate equivalent to 400-500/month (depending on experience and hours) Paid for all administrative, support, and outreach work

Commission Bonus:

10% commission on every client you successfully bring in or convert to a paying customer With packages up to 5,000/month, this means

up to 500 in commission per client, per month

No cap on commissions--potential for

2,000+ per month

in additional earnings if you secure multiple clients

Growth Opportunities:

Long-term role with potential to move into a permanent salaried position Opportunity to build a leadership position within the client services team Training and development in marketing strategy, sales, and operations
Requirements

Fluency in spoken and written English Must be available Monday-Friday, 9:00 AM - 5:00 PM UK time Stable internet connection and quiet work environment for calls Experience with admin, sales, or customer service roles (minimum 1 year) Bonus: Experience in marketing, media, or a similar client-facing industry
How to Apply

To apply, please submit:

Your CV or LinkedIn profile A short cover letter explaining why you're interested in this role and why you'd be a good fit Any relevant examples of past client-facing work or experience
Applications are reviewed on a rolling basis. We're looking to hire as soon as the right candidate is found.

Job Type: Full-time

Pay: Up to 25,837.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Bereavement leave Company events Sick pay Work from home
Schedule:

Monday to Friday No weekends
Application question(s):

Do you have a stable internet connection and a quiet, professional workspace suitable for client calls? How many years of experience do you have in client-facing roles (e.g. admin, customer service, virtual assistant, sales support)? Have you previously been responsible for converting leads into paying clients (e.g. via phone, email, or outreach)? Please rate your comfort level with doing outreach to new leads (via email, social media, or cold calling What's your experience with social media marketing or digital services? Which tools or platforms are you confident using? Are you comfortable being the first point of contact for clients and representing a company professionally via phone, email, and social media? This role includes a commission bonus of 10% per paying client you sign. Are you motivated by the opportunity to earn high bonuses based on performance? Please briefly describe a time when you helped a client or lead understand a service or offer. What was your approach?
Work Location: Remote

Reference ID: SOCIALSPARK-DSAB2SKA-2025