Job Description

Description

We are currently looking for two

Visitor Contact Assistants

to join our Visitor Experience and Sales team on a part time, 20 hours per week contract on a permanent basis.



Visitor Contact Assistants are the face of Southbank Centre, offering a fast, efficient and knowledgeable service, ensuring a world class experience for all our visitors.



Our Visitor Contact Assistants provide exceptional customer service across our diverse arts and events programme.

Please download the attached for a full overview of this role's responsibilities.

If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk



The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.



Please note, applications sent via Email or 3rd party agencies

will not be considered

.



Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.



We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

To be the first point of contact with Southbank Centre audiences, visitors, members and ticket holders via all digital touch points and inbound calls. This includes phone calls, emails, live chat, social media, and SMS

Provide a warm welcome to all visitors in this role as the face of Southbank Centre
To offer a fast, efficient and knowledgeable service, ensuring a world class experience. Support customer relations including complaint handling, refunds, event changes, and customer feedback
Actively engage with Southbank Centre's arts and events programme, values, brand and tone of voice. Ensuring a consistent approach across all channels
Have a commercial approach, meeting daily targets and KPIs, seeking opportunities to up and cross-sell tickets, membership and donations

Skills & Experience

Exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous and confident manner

Experience working in a customer facing or ticketing environment, providing excellent service and resolving visitor issues
Driven to deliver outstanding results, working towards targets
A confident sales person who will promote Southbank Centre Membership, activities and events
Demonstrably strong verbal and written communication skills

Benefits

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:





A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga

About Southbank Centre

Southbank Centre, the largest arts centre in Europe and the UK's 5th most visited attraction, is at the heart of London's cultural life. Spanning 11 acres, this iconic venue offers a diverse range of great art and culture, bringing people together through unforgettable experiences.




From internationally renowned artists to emerging talent, Southbank Centre provides a platform for creativity to flourish. Its impressive facilities include the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library, and the Arts Council Collection. The centre is also home to six Resident Orchestras, offering exceptional musical performances. Moreover, Southbank Centre is committed to inclusivity, ensuring that everyone can have access to the arts through their creative learning and participation activities.




As a registered charity and a National Portfolio Organisation, Southbank Centre is esteemed for its contribution to the arts and its dedication to fostering cultural experiences that inspire and captivate audiences worldwide.